Here to help.
Most answers are below. If you need us, the form reaches a real person — and we reply to every message.
Common questions
Answered before you ask.
I lost my license key. How do I get it back?
Use the key recovery form and enter the email you bought with. Your key is re-sent to that address. No account or password is involved.
How do I move my license to a new Mac?
Install SkoonMac on the new Mac and enter the same license key. The key is offline and works on your own machines — there is no activation server and nothing to deactivate first.
Will SkoonMac delete something important by mistake?
It cannot delete behind your back. Every scan is a preview, you choose what to remove, and removals go to the Trash so they can be restored. The Safe Clean default only touches user-level caches, logs and Trash.
Does Compress reduce the quality of my photos and videos?
Compress re-encodes to HEIC and HEVC, the modern formats Apple uses across macOS and iOS. They are designed to keep the same quality class at a much smaller size. You preview every before-and-after and keep the originals in the Trash until you empty it.
Why does the app need full disk access?
To find space across your whole drive — caches, large files, duplicates and more — SkoonMac needs read access where macOS would otherwise restrict it. That access stays on your Mac; nothing is uploaded.
How do updates work?
Updates use Sparkle and only run when you ask for them with Check for Updates. There is no background updater and no automatic phone-home.
Can I get a refund?
Yes. If SkoonMac is not for you, email us within 14 days of purchase for a full refund. See the refund page for details.
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